Returns & refunds
Our promise is simple: if we got it wrong, we fix it at our cost, without making you jump through hoops.
Last updated: July 3, 2026
The short version
You have 30 days from delivery to raise anything. If we got it wrong — the item arrived damaged, defective, not as described, or never arrived — we make it right with a replacement or a full refund, and in most cases you don't have to ship anything back. If you simply changed your mind, email us first and we'll walk you through the options.
Damaged, defective or wrong items
Email us within 30 days of delivery with your order number and a photo or two of what arrived. We'll reply within one business day with a replacement or a full refund — your choice. We don't ask you to box it up and mail it back: return postage often costs more than the item, and we'd rather not waste your afternoon at the post office.
Changed your mind
That's fine — email us within 30 days of delivery and we'll sort out the options together. Items should be unused and in their original packaging. Depending on the item we may ask you to return it before refunding; if a return is needed, we'll give you clear instructions first, and we'll always tell you about any cost before you commit to anything.
How refunds are paid
Refunds go back to your original payment method. Once a refund is issued you'll see it on your statement within 5–10 business days, depending on your bank.
What isn't covered
Normal wear and tear, damage from misassembly or misuse, and requests made more than 30 days after delivery. If you're outside the window but something feels genuinely unfair, email us anyway — we read every case on its merits.
One ask from us
If anything goes wrong, please come to us first before opening a payment dispute — a real person at Stow & Sort will fix it faster than a chargeback process will.
Questions about anything on this page? Email support@stowandsort.com with your order number if you have one — a real person reads every message.